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Reporting a property fault

In the event of a fault at your property, for example the failure of your central heating or hot water supply, contact our Property Managers by filling in the contact form below - please include your address.

All requests for work must be submitted online.

After the online form is submitted, please send any photos or videos you have of the fault by email to


Report a fault contact form

By submitting this form I agree for my contact details to be passed to the relevant contractor.


Emergency - What is an emergency?

Only threats to the property which require immediate action are considered emergencies.

Gas Leak: if you can smell gas or think there is a leak, call the Gas Emergency freephone number immediately 0800 111 9999

Water & Sewage Leaks: These are deemed an emergency if they are either internal flooding from failed plumbing where the leak cannot be contained, a leak which is penetrating electrical fittings or the loss of all WCs at the property.

A maintenance emergency out of hours is generally termed as water gushing through the property, electricity sparking or considered risk to life and limb. Should you have a maintenance emergency out of office hours please call our office number. 0118 948 4040 option 3

Please note that the engineer will not attend for any issue that is not a maintenance emergency and if you continue to call the number then you will be charged at a rate of £120 per hour.

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About Us

We are an independent family owned and run estate agents with a focus on the quality of service to our customers in CavershamReading, RG4 and the surrounding area.

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