We started to sell our house with another agent who failed to turn up for the valuation, so we went to Nicholas in Caversham. We couldn't have made a better choice. Throughout they were proactive and efficient, sending many prospective buyers for viewings. Emma was amazing showing the clients around, giving them time to appreciate our property and pointing out features important to their requirements. Mark expertly followed up customers and kept us updated with progress. We totally recommend NEA for their friendly, helpful and totally professional service. Sellers, Mallory Avenue, Caversham, Reading
Mark and Emma worked tirelessly to get our house purchase over the line. From the first phone call enquiring about the property the professionalism was clear and above anything else we had experienced with other properties and agencies, it’s no exaggeration to say things happened to make a known stressful process even more so, firstly when the house was briefly taken off the market Due to the previous owners personal circumstances and our first viewing was cancelled Emma kept us up to date on what was happening and then when it clear that the house was coming back on the market she called us so we could be at the front of the que for viewings. Once the offer was accepted Mark started really pushing to get the completion done, by keeping on the case of the solicitors to make sure things were still moving. On more than one occasion his interventions moved our house sale on from a position of almost standstill. As exchange looked like it was nearing Emma managed to arrange for our children to visit the house as they were starting to get anxious thinking they were leaving their friends and family when they moved. She was great with them and it really settled them down after that. It really felt like nothing was an issue for the team to make the process run as pain free as possible. Then just at the stage of exchanging contracts the housing market was frozen due to the coronavirus outbreak. However, although nothing could be done Mark would check in with us every two weeks or so to Make sure we were all ok and was very proactive in trying to get to exchange. Once the market reopened he ensured we were in the new house within two weeks. Overall an excellent service and one I can highly recommend. Buyers, Mallory Avenue, Caversham, Reading